Protection of Privacy Data

Toshiba Teli Corporation Personal Information Protection Policy

Toshiba Teli Corporation ("TELI"), in accordance with its Basic Commitment and Standards of Conduct, engages in business activities that contribute to society, while endeavoring to earn the trust of all customers and meet the expectations of stakeholders.
TELI protects personal data obtained from its stakeholders in the course of business activities appropriately in accordance with the following Basic Policy, recognizing that personal data is an important asset of each stakeholder and also an important asset for TELI, leading to creation of new value.

1. Basic Policy

  1. TELI strictly observes the Act on the Protection of Personal Information and relevant laws, guidelines established by the government and other regulations. TELI has established the TELI Personal Data Protection Program (the "Program"), which TELI carefully implements and maintains, while striving to continuously improve the Program.
  2. TELI has established a management framework to protect personal data assigning a person in charge at each of its relevant divisions and ensures that all officers and employees recognize the importance of the Program and comply with it.
  3. TELI utilizes personal data within the scope of the intended use that is clearly communicated to customers, and takes measures not to be used beyond the scope. TELI does not disclose or provide personal data provided by customers to third parties except with the consent of the customer from whom the personal data was obtained or when there is a legitimate reason.
  4. While maintaining the accuracy and up-to-dateness of personal data, TELI strives to prevent unauthorized access to personal data or the leakage, loss, or damage of personal data and continually enhances and remediates information security management.
  5. TELI responds to inquiries from customers concerning personal data or requests from customers for disclosure of personal data sincerely and without delay.
  1. Established : October 1,2003
  2. Revised : December 1,2015
  3. Toshiba Teli Corporation

2. Intended Use of Personal Data

When TELI obtains personal data from customers on each products and services, TELI clearly indicates in advance the purpose for which the personal data is intended to be used. TELI uses the information within the scope of the stated purpose of use. When the need to use a customer's personal data for any purpose that goes beyond the stated purpose of use arises, TELI notifies the customer to that effect and obtains the customer's consent before using the information for such purpose. TELI uses personal data which are contracted from other companies within the scope of the contract with the company.

3. Provision of Personal Data

  1. TELI does not disclose customers' personal data to third parties except in the following cases.
    1. When the customer has given a prior consent to the disclosure
    2. When complying with laws and regulations
    3. When disclosure is necessary for the protection of human life, human health or property and it is difficult to obtain the consent of the customer
    4. When TELI consigns the handling of personal data to a third party within the scope necessary to achieve the purpose of use
    5. When another entity succeeds to the business of TELI due to a merger, corporate separation, transfer of business or otherwise
  2. When it is deemed that an inquiry from a customer concerning products, repairs, or service can be more appropriately dealt with by a TELI affiliate or distributor, we may provide the customer's name, address, telephone number and other information to the affiliate or distributor on the basis of consent of the customer.

4. Procedures for Requests for Disclosure

TELI complies with the following requests from customers concerning the customer's personal data held by TELI : 1) Request for disclosure; 2) Request for notification of the intended purpose ; 3) Request for correction; 4) Request for addition; 5) Request for deletion; and 6) Request for cessation of use or cessation of disclosure to third parties.

Please note that there is a fee charged for requests for disclosure and requests for notification of the intended use.

5. Inquiries Concerning Personal Data

  1. Customers should direct inquiries or complaints concerning their personal data to the window of products and services with which they have registered the information (Product Inquiries).
  2. 2. Inquiries about the Personal Data Protection Policy in general should be directed from the telephone of Inquiries concerning
    Tel : +81-42-589-7777

Section name : General Administration Section
Tel : +81-42-589-7777

TELI may record phone calls that we accurately understand comments or requests from customers.

6. Request to Children under 16 years

When children under 16 years provide their personal data to TELI, they should provide them only after obtaining the consent of a parent or guardian.

7. Notice regarding websites of TELI

  1. Notice for Use of Services
    Please note that some services provided by TELI (including services offered on websites operated by TELI) may not be available if the customer does not provide personal data.
  2. Encryption of Transmission
    In case TELI receives personal data from customers, the website uses encryption technology such as SSL (Secure Sockets Layer) /TLS (Transport Layer Security) and the personal data of customers is protected. It may not be possible to access the page from browsers that do not support SSL/TLS or other technologies.
  3. Use of Cookies and Web Beacons
    TELI uses cookies and web beacons to provide better services on its websites. For details, please refer to Use of Cookies, Web Beacons and Other Technologies.
  4. Notes for Links
    TELI disclaims any responsibility for the security of customers' personal data used on third parties' websites that are linked from TELI websites. Please confirm the privacy policies of the linked websites of third parties.

8. Information on important changes and notices

When important changes and notices on personal data arise, TELI will post it toTopPage.

9. Revisions

From time to time TELI may revise the Personal Data Protection Policy to better protect customers' personal data and to comply with changes in the applicable laws and regulations.

Revised: March 23, 2020